![]() This is a recap of that conversation.Īfter talking with my sales person from Kaufman yesterday and him assuring me that they would handle the cost to make these issues right I was told that someone from Kaufman would be calling me back to talk with me about taking care of the issues I'm having with my brand new up-graded diamond deluxe car trailer. After that call he received another call from the customer service guy. Salesman called him back and told him they would take care of any issues and he could take the trailer to a local shop for the repairs. ![]() Thanks in advance for you help in getting these issues resolved. Please forward these to tim as he has left me a message earlier. This may not show today but will certainly show at some point. I'm sure there was cutting oil used and if the metal pieces were never cleaned then I can only assume the cutting oil is under the paint and primer as well. ![]() There are alot of paint issues, including the back were they didn't even clean the metal pieces off after they cut the holes for the back center lights. Here are the emails and his conversations with kaufman regarding the issues. Well when my brother got his trailer home he noticed some additional issues that he had missed while going over the trailer at Kaufman. Up to that point we had heard good things about both companies. Kaufman got the business due to the fact that Kraftsman had a 4-6 week delivery time and Kaufman was 1 week. My brother was in the market for a new trailer to haul our rzrs on and received quotes from Kraftsman and Kaufman. To learn more about Kaufman Trailer, visit them at KaufmanTrailerParts.I know a lot of people on the forum have a kaufman trailer and are happy with it, but I believe Kaufman may have made some changes to the way they build their trailers and also treat their customers. It’s always been great customer service down there.” “You email somebody that’s in charge and, ‘Yeah, I’ll take care of it,’ but then they never relay the message down or handle it… I’ve never had that issue with PIERCE. That’s not always the case with other companies, says Henderson. Henderson says he also appreciates that with PIERCE when a customer has a question about a winch, he can get an answer quickly from Chris Claeys, his PIERCE sales rep, who directs Henderson to the right person. We don’t want something that’s going to break down in a year or so…One of the reasons we’ve stuck with is because the quality…From my point of view, these winches seem to hold up.” Henderson says the PIERCE product gives him peace of mind with his customer and with upholding the Kaufman reputation: “We definitely want to build a trailer that’s going to last. You know how the Internet is now, a lot of negative feedback on a product.” “We don’t want to put something on there that we don’t feel comfortable selling to the customer. “Our reputation’s on the line with it,” he says. As someone who understands every side of the business, Henderson knows the importance of partnering with the right people for their parts. Henderson has been with Kaufman for 17 years, working his way up from building trailers to branch managing. Kaufman incorporates Lodar and PIERCE wireless controls with the winches for maximum efficiency. They sell PIERCE winches as an upgrade option, offering the PSW654-8K for heavy-duty trailers and the PS6000 for lighter-duty trailers. The Nebraska branch that Henderson oversees has more than 40 employees, manufactures about 1,000 trailers a year and brings in $14 million annually. “Our motto is a high-quality trailer, factory direct,” says Shane Henderson, general manager of Kaufman’s Beaver City, Neb., branch. and more in the works, this ever-expanding company maintains a focus on customer satisfaction. They’ve been an industry leader in trailer manufacturing since they were founded in 1987. For Kaufman Trailer, reputation is everything.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |